Return & Refunds

Do you have a problem with your order?

Fill out the form below and we will be happy to help you

We will reply within 72 hours, giving you all the indications or answering all your questions

  • The compilation of the form for requests related to any type of problem related to the purchase of princube on other websites or platforms other than the site will not be taken into consideration;
  • In case you want to make a return of an order, please note that the package must be perfectly sealed, the product must not be damaged for any reason and it will not be possible to return open and used products (ink cartridges opened and started) . In the event that the return terms are not respected, the items will not be refunded.
  • In the event that the products meet the return they will be fully refunded to the same payment method within 14 days.
  • Requests for exchanges or refunds for purchases made on other websites will not be considered. Only customers who have completed their purchase on the website will receive timely assistance.
  • Refund or exchange requests can be sent no later than 14 days from receipt of the package by courier.